IT/Coding Academy Student Success Coach

IT/Coding Academy Student Success Coach Salary: $35,245.00 - $52,868.00 Annually Location: Bradenton Job Type: Department: Center for Advanced Technology and Innovation Job Number: 202300111 Closing: Continuous Description SCF offers many benefits to our eligible employees from obtaining tuition scholarship for employees and eligible dependents, paid Life Insurance, matching Florida Retirement System (FRS) contribution, complimentary access to Wellness activities, paid sick and vacation time, four-day work week during June and July, paid winter break, access for eligible dependents to our on-campus Collegiate School and many more! Visit our https://scf.edu/Administration/HumanResources/Benefits/default.asp for benefit details Job Summary The College and Career Success Coach works with students to ensure they successfully achieve their educational goals. This position will provide holistic student support services and academic and career success coaching. The Coach will guide students through the entire enrollment and advisement process which includes but is not limited to admissions, career and academic program counseling, financial aid, and class scheduling. This position will serve as a mentor and coach throughout the entire student life cycle from admission to graduation. The Coach engages a student through all available communication methods and is responsible for working with the team to effectively advance the success and retention of the college's student population. NOTE: Job descriptions and essential functions are subject to change due to advances in technology, utilization of workforce, and other factors which may impact the College's need to modify position requirements. This position is a career-level position and is eligible for veteran preference. If you qualify, please complete the Veteran Preference section of the application and attach a copy of your DD214. Essential Duties and Responsibilities The following listing of essential job duties indicates the general nature and level of work required in this job. This is not designed to be a comprehensive listing of all the activities, duties, or responsibilities that may be required in this job. Individuals assigned to this job may be asked to perform other duties as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of the job. Applicants may be asked to demonstrate any or all of the following duties: • Proactively manages an assigned student caseload through continuous needs assessment, evaluation of progress, anticipation of challenges, needed interventions, and creation of personalized, timely solutions required to ensure student success. • Develops a plan with prospective and current students to achieve their academic and career goals in alignment with the college's guided pathways. Assists students in navigating the enrollment process, career exploration, and choice of academic major. • Partner with academic program managers, directors, and officials to understand and remain current on academic programs. Collaborate with program managers/directors to support students in their selected program of study. • Ensures student success plans allow for timely completion and access to resources for academic, financial, and/or personal support. Leverages all technologies for optimal student planning and customer service experience. • Maximizes student awareness and ability to earn all potential credentials, certificates, internships, and degrees within their pathway. Educates students on additional post-associate degree opportunities available at the college. • Partners with Workforce Development to facilitate career focused workshops and trainings to support students in a successful transition to employment and the workplace. • Serves as a coach, mentor, and academic advisor throughout the student life cycle. Teaches students to effectively utilize available college technologies and resources for success. • Identifies academically at-risk students and facilitates appropriate interventions in alignment with college policy and procedure as well as coordinates with college personnel to resolve personal and financial issues that are barriers to student success. Collaborates with faculty on individual student success strategies. • Promotes visibility of College and Career Success initiatives through outreach to students and faculty. Collaborates with faculty to promote courses and academic programs. • Builds trusting relationships with a diverse student population through personalized, constructive, engaging, motivating, and intentional interactions. Continuously evaluates processes, daily operations, and student interactions for efficiencies and improvements. • Provides exceptional customer service, leaving a positive impression of the college with each student; this includes responding promptly to voicemails, emails, and text messages in accordance with team guidelines. Communicates professionally with all constituencies. • Evaluates effectiveness of student engagement and prepares reports as needed for supervisors. • Maintains accurate student information, quantitative data analytics, and required qualitative insights in contact management systems. Notes should include clear, concise details outlining the conversations and appointment highlights. • Supports students facing difficult situations. Empathetically assesses the situation, creates an action plan with the student, and facilitates connecting the student with the appropriate resource. • Takes part in assigned strategic enrollment initiatives which include but are not limited to new student orientation, Guided Pathways initiatives, and First-Year Experience activities. • Performs additional duties as assigned by Student Services and Enrollment Management leadership. Job Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Education/Experience: Bachelor's degree and a minimum of one year experience in customer service, education, career counseling, crisis work, coaching or other related field required. Master's degree preferred. To apply and see full details, visit: https://apptrkr.com/5604700 jeid-dc7994e2dea2d84fba4d014b8b995260