Specialist, Technical Support

Specialist, Technical Support Salary: $15.00 - $25.86 Hourly Location: Venice Job Type: Department: Information Technology Services Job Number: 202300268 Closing: Continuous Description SCF offers many benefits to our eligible employees from obtaining tuition scholarship for employees and eligible dependents, paid Life Insurance, matching Florida Retirement System (FRS) contribution, complimentary access to Wellness activities, paid sick and vacation time, four-day work week during June and July, paid winter break, access for eligible dependents to our on-campus Collegiate School and many more! Visit our https://scf.edu/Administration/HumanResources/Benefits/default.asp for benefit details Job Summary Installs, modifies, maintains, and makes repairs to personal computer hardware and software systems and audiovisual (AV) equipment and provides technical assistance and training to system users. NOTE: Job descriptions and essential functions are subject to change due to advances in technology, utilization of work force, and other factors which may impact the College's need to modify position requirements. This position is a career-level position and is eligible for veteran preference. If you qualify, please complete the Veteran Preference section of the application and attach a copy of your DD214. Essential Duties and Responsibilities The following listing of essential job duties indicates the general nature and level of work required in this job. This is not designed to be a comprehensive listing of all the activities, duties, or responsibilities that may be required in this job. Individuals assigned to this job may be asked to perform other duties as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of the job. Applicants may be asked to demonstrate any or all of the following duties: 1. Install or assist service personnel in installation of computer and/or Mac hardware and peripheral components such as monitors, keyboards, printers, scanners, network cards (including wireless) and disk drives. Install and support specific software packages such as operating systems, Microsoft Office, and Adobe Suite. 2. Responds to inquiries and troubleshoots user reports concerning system operations and diagnoses system hardware, software, or user problems. Recommends or performs actions to correct the problem either through remote control software or an office visit. 3. Recommends and/or performs minor and/or major remedial actions to correct problems. May provide assistance with entry level network tasks and systems administration such as network server backup rotation, network account maintenance, and activation of data jacks. 4. Develop, setup, and replace equipment for instructor stations in multi-media classrooms. 5. Perform minor repairs, servicing, and maintenance of AV equipment. Set up and operate AV equipment and schedule equipment use. 6. Coordinate setup and provide technical support for Microsoft Teams. 7. Provides updates, status, and completion information to the Manager, IT Client Services and/or Director IT, problem request tracking system, and/or users. 8. Provides basic instruction in the use of equipment or software to the user. 9. Maintains training laptops and portable projection equipment. 10. Inspects service personnel's computer equipment and configures new systems for delivery to faculty, staff, and labs. Provides classroom setups. 11. Uses imaging software for implementation of new systems, reassignments, or lab systems. 12. Assists in the maintenance and upkeep of online hardware inventory system. 13. Assists in implementation of new technology. 14. Works with team members to review and streamline current processes and participates in implementation of changes. 15. Performs other duties as assigned, including afterhours support when needed for events. Job Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Education/Experience: Associate degree or equivalent from two-year college or technical school and one to two years related experience and/or training; or equivalent combination of education and experience. To apply and see full details, visit: https://apptrkr.com/5471706 jeid-ca82ef18b3f11e44aaf214dfafa62f8b