Education Technology & IT Coordinator

Job Overview: Are you looking to contribute your skills to a growing organization? At Dragon Rises College of Oriental Medicine we are devoted to creating the future of Integrative Medicine. As the Distance Education/ IT Coordinator, you will manage our online learning platforms, website, and provide technical support and training to staff and students as needed. This role requires a blend of organizational and communication skills as well as technical expertise. Key Responsibilities: Provide management of Distance Education program; LMS systems, scheduling, maintaining calendars with Google Workspace. Maintain college website and portals. Provide IT orientation for students and staff. Collaborate with external IT service providers to resolve complex technical issues. Assist in maintaining data security and confidentiality protocols, including regular data backups and antivirus software management. Work closely with our Academic Dean and Executive Director to enhance Distance Education and on-ground class experience. Provide basic IT support, troubleshooting, and help desk assistance for staff and students. Assist with the setup, configuration, and maintenance of computer hardware, software, and networking equipment. Ensure that all office computers and devices are operating efficiently and securely. Qualifications: Associate’s or bachelor’s degree in Information Technology, Business Administration, or a related field. Proven experience in office management and administrative support. Experience providing IT support or managing IT systems, or technical certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) preferred. Strong knowledge of office software (Microsoft Office Suite, Google Workspace) and basic IT troubleshooting techniques. Excellent communication skills, both written and verbal. Strong organizational skills with the ability to multitask and prioritize effectively. Ability to work independently and as part of a team. A proactive approach to problem-solving and issue resolution. Additional Skills/Requirements: Familiarity with network configuration and basic cybersecurity best practices. Ability to manage confidential information with discretion. Flexible, adaptable, and willing to take on new tasks and challenges as needed. Strong Google Workspace experience. Ability to learn SIS LMS (Populi) and new systems and provide training. Additional experience with WordPress Administration, back-end development (php, HTML, CSS, js) and end-user support is a strong plus. Attend additional webinar and in-service training to stay updated on in-field enhancements.